General

We guarantee that the products listed below are free from defects in materials and workmanship for their respective warranty periods, provided the following conditions are met:

Can I call customer support over the phone?

Currently, we don’t have phone support, but we’re working on it! In the meantime, we’re happy to assist you via email or chat—just let us know how we can help!

Can you travel with the SmoothShave 2.0 ?

Absolutely! The SmoothShave 2.0 Kit is TSA-approved and safe for both checked luggage and carry-ons. Heading on a trip? Keep your kit organized and protected with our travel accessories!

Are BUZZBRO products tested on animals?

Not at all! We love our products just as much as we love our furry friends. That’s why BUZZBRO is 100% cruelty-free—no animal testing, ever!

Orders & Payments

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, Afterpay (for one-time purchases), and Buzzbro Digital Gift Cards. Choose what works best for you!

Can I cancel or edit my order?

Once your order is processed, it can’t be changed or canceled. However, there’s a short window before shipping—if you need adjustments, reach out ASAP, and we’ll do our best to help!

Is there a money-back guarantee?

Yes! We want you to shop with confidence, which is why we offer a risk-free 30-day money-back guarantee. If you’re not satisfied, you have up to 30 days to request a return

Can I use multiple discounts on my order?

Only one discount code can be applied per order at checkout

Products

Are your products safe for sensitive skin?

Yes! Our products are designed to give you a smooth, comfortable shave without irritation—perfect for sensitive skin.

Can your products be used on any skin type?


Absolutely! Our products are designed to work seamlessly across all skin types and hair textures, delivering a smooth and comfortable experience for everyone.

Will the SmoothShave 2.0 work with any hair type?

Yes! The SmoothShave 2.0 is designed for all hair types. Some hair textures may need extra prep before shaving, but rest assured—it’s built to deliver a smooth, effortless shave for everyone.

Can women use BUZZBRO products?

Absolutely! Our shaving kits and grooming products are designed for everyone—perfect for both men and women.

What RPM does the SmoothShave 2.0 run at?

The SmoothShave 2.0 runs at 8,500 RPM for a powerful, efficient shave! Check it out here: [SmoothShave Grooming Kit].

Shipping & Returns

Do you ship internationally?

Yes! We currently ship to Canada, the UK, the EU, Australia, New Zealand, and the United States. More countries coming in 2025—stay tuned by joining our mailing list or following us on social media!

How do I process a return?

If you’re experiencing issues, check out our tips for the best results! Still not satisfied? You can start a return within 30 days—just reach out, and we’ll guide you through the process.

How can I find my tracking information?

Once your order ships, you'll receive a confirmation email with your tracking number within 1-3 business days. Didn’t get it? Check your spam or promotions folder, or reach out—we’re happy to help!

My order hasn’t arrived within the estimated time. What should I do?

First, check if your order is still within the expected delivery window. If it’s past that and hasn’t arrived, contact us at support@mybuzzbro.com—we’re here to help!

My tracking says delivered, but I didn’t receive my order.

Sometimes, tracking updates early, and your package may arrive within 1-2 business days. If it doesn’t, check with your local post office using your tracking number. Need help? Contact us!

Am I eligible to process a return?

You can return your order within 30 days of receiving it. Some products may have specific requirements, but returns outside our 30-day policy aren’t accepted. Need details? We’re happy to help!